Member Protection Information Officer

A person who has completed a state or territory MPIO course. The MPIO is responsible for providing information about a person's rights, responsibilities and options to an individual making a complaint or raising a concern, as well as support during the process. They may reside within the club or association, or be freelance (not linked to the sport). They are NOT a person who investigates matters, advises or advocates for the complainant or respondent.

If you wish to contact the Club MPIO please email vpsc.mpio@gmail.com.

 

Complaint Handler

Any person in authority in the club or association (Swimming WA) that may be required to manage complaints or concerns, this may include resolution, investigation and mediation.  The Current Complaints Handler contact vpsc.c.handler@gmail.com. All complaints are treated confidentially and with sensitivity.The complaints handler has no authority to make decisions but is provided authority to do all things necessary to investigate complaints on behalf of the board and provide any findings.

 

For more information on the Role of an MPIO or Complaints Handler please see https://www.playbytherules.net.au/complaints-handling

All Swimming Australia (SAL) Clubs are required to follow the Safe Sports Framework, for further details see the SAL website:

https://www.swimming.org.au/Home/ClubCloach/Safe-sport.aspx

 

 

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